TERMS & CONDITIONS OF SUPPLY
Innertelligence (Aust) Pty Ltd
Terms and Conditions of Supply
Version – Effective 9 March 2026
These Terms and Conditions apply to all goods and services supplied by Innertelligence (Aust) Pty Ltd (ABN 13 163 717 413) (“Innertelligence”, “we”, “us”, “our”).
1. Entire Agreement
These Terms and Conditions together with any written quotation issued by Innertelligence and accepted by the Customer constitute the entire agreement between the parties.
No verbal representations, expectations, assumptions, or prior discussions form part of the agreement unless confirmed in writing by an authorised representative of Innertelligence.
2. Acceptance
The Customer is deemed to have accepted these Terms where the Customer:
• accepts a quotation
• signs a quotation or agreement
• makes any payment
• instructs Innertelligence to commence work
• allows installation or services to commence.
Acceptance may occur by email, electronic signature, written instruction, SMS, or payment.
3. Quotations
Quotations:
• are valid for 30 days unless otherwise stated
• are based on information available at the time of quoting
• may be varied where scope or site conditions change.
Prices exclude GST unless otherwise stated.
4. Payment Terms
Unless otherwise agreed in writing, invoices are payable within 7 days of issue.
For installation projects exceeding $50,000 the following structure may apply:
• 50% deposit upon acceptance
• 20% progress payment upon completion of pre-cabling
• 20% upon completion of installation
• 10% retention for up to 30 days following commissioning.
Failure to meet progress payments may result in suspension of works.
5. Late Payment
Overdue amounts accrue interest at 1.5% per month (18% per annum) calculated daily until payment is received.
The Customer is liable for all reasonable recovery costs, including:
• administrative time
• legal costs
• debt collection fees.
Innertelligence may suspend:
• monitoring services
• software integrations
• remote access services
• technical support
where accounts remain overdue.
A reconnection fee may apply where services are suspended. Innertelligence may also suspend installation works, system commissioning, or configuration services where invoices remain unpaid.
6. Commissioning and Acceptance
Upon completion of installation Innertelligence will commission and demonstrate the system.
If written notice of a material defect is not provided within 7 days, the system will be deemed accepted as installed and operating in accordance with the approved quotation.
Issues raised after this period will be treated as warranty matters or service requests and will not affect payment obligations.
7. Retention Period
Where retention applies it may be held for up to 30 days following commissioning.
Retention becomes payable at the end of this period unless a material deviation from the approved quotation is identified.
8. System Design and Suitability
Where systems are supplied based on plans, drawings, site information, or operational requirements provided by the Customer or third parties, Innertelligence’s responsibility is limited to supplying and installing the equipment specified in the approved quotation.
Innertelligence does not warrant that the system will achieve specific operational, acoustic, coverage, or performance outcomes unless such criteria are defined in writing.
9. Customer Supplied Information
Innertelligence may rely on plans, drawings, and information provided by the Customer.
Innertelligence is not responsible for inaccuracies or omissions contained within such information.
10. Third-Party Systems and Integrations
Where systems interface with third-party software, hardware, networks, internet connectivity, or cloud services, Innertelligence does not control the operation of those systems.
Innertelligence is not responsible for faults arising from:
• software updates
• API changes
• internet outages
• customer network infrastructure
• services supplied by third parties.
11. Fault Investigation
Where the Customer requests investigation of an alleged defect or system issue, Innertelligence may charge its standard service rates.
If investigation confirms that the system was supplied in accordance with the quotation or that no defect exists, investigation time will be chargeable.
12. Access Control, Safety and System Use
Access control systems regulate entry and exit but do not replace the building operator’s responsibility for safety, emergency procedures, or compliance with building regulations.
The Customer is responsible for ensuring system configuration complies with fire safety requirements, building codes, and workplace safety obligations.
The Customer is responsible for management of all credentials including:
• access cards
• mobile passes
• PIN codes
• system permissions.
Innertelligence is not responsible for unauthorised access resulting from:
• credential sharing
• tailgating
• misuse of credentials
• operational practices implemented by the Customer.
13. Warranty
Innertelligence provides a 12-month warranty on new hardware from the earlier of:
• completion of installation
• 8 weeks after order acceptance.
Warranty excludes damage caused by misuse, unauthorised modification, environmental conditions, or interference from third-party systems.
14. Intellectual Property
All intellectual property provided by Innertelligence including:
• system designs
• documentation
• software
• integration methods
• configuration files
• mobile access platforms
• dashboards and management tools
remains the property of Innertelligence.
The Customer receives a non-exclusive licence to use the system solely for operation of their facility.
The Customer must not copy, distribute, modify, or reverse engineer any software or system components without written permission.
15. Privacy and Data Handling
Innertelligence may collect and process personal information required for operation of access control systems, monitoring services, and system administration.
Information is handled in accordance with the Privacy Act 1988 (Cth).
16. Security System Limitations
The systems supplied by Innertelligence assist with monitoring and access control but cannot guarantee prevention of theft, unauthorised access, or security incidents.
The Customer remains responsible for the security and safety of their premises, staff, and visitors.
Innertelligence is not liable for losses arising from criminal activity, unauthorised access, or misuse of the system.
17. Limitation of Liability
To the maximum extent permitted by law, Innertelligence excludes liability for:
• indirect loss
• consequential loss
• loss of revenue
• business interruption
• loss of data.
Any claim against Innertelligence is limited to the amount paid for the goods or services supplied.
18. Property in Goods
Title to goods supplied remains with Innertelligence until full payment has been received.
19. PPSA and Security Interest
The Customer grants Innertelligence a security interest in goods supplied.
The Customer agrees to do anything necessary to enable Innertelligence to register that interest under the Personal Property Securities Act 2009 (Cth).
20. Fixtures and Installed Equipment
Where goods become attached to or form part of the Customer’s premises, those goods remain subject to Innertelligence’s security interest until payment is received.
Innertelligence may:
• register a PPSA interest in fixtures
• recover the value of unpaid goods
• enter the premises to remove equipment where legally permitted.
21. Suspension and Termination
Innertelligence may suspend services where:
• payments are overdue
• systems are misused
• security of the system is compromised.
Either party may terminate the agreement for material breach with 14 days written notice.
22. Force Majeure
Neither party is liable for delays caused by events beyond reasonable control including natural disasters, government action, labour disputes, or supply chain disruptions.
23. Governing Law
These Terms are governed by the laws of Victoria, Australia.
24. Website Terms
The current version of these Terms published at:
https://innertelligence.com.au/terms-and-conditions
applies to all goods and services supplied.
The version in force at the time a quotation is accepted or services commence applies to the agreement.
Acceptance of a quotation confirms the Customer has reviewed and agreed to those Terms.