FAQ

Frequently asked questions

What industries does Innertelligence provide security solutions for?

We provide tailored security and automation systems for various industries, including gyms, commercial buildings, and multi-site organizations

Can I control my security system remotely?

Yes, with our mobile phone access control, you can manage entry, monitor security, and adjust settings from anywhere.

What security solutions do you offer for 24-hour gym facilities?

We specialize in 24-hour access systems, integrating CCTV, tailgate detection, and access control to ensure safe, secure gym environments.

Do your systems integrate with existing security setups?

Yes, our solutions can seamlessly integrate with many current systems, including access control, alarms, and surveillance.

What kind of support do you offer for your systems?

We provide 24/7 support to ensure your systems remain fully operational and secure.

How do I upgrade my gym to a 24/7 access model?

We offer comprehensive solutions that include access control systems, security monitoring, and integration with management software to easily transition your gym to 24-hour access.

What is the benefit of using CCTV with access control?

CCTV combined with access control provides an extra layer of security by allowing real-time monitoring of who enters and exits, ensuring both safety and accountability.

Can I customize my security system to fit my business needs?

Absolutely, we design tailored security systems based on your specific requirements, ensuring optimal protection for your business..

What type of door is recommended for access control systems?

We recommend using a single swing door, which can swing either in or out, depending on fire regulations. The door should have robust hinges to withstand frequent use. For double doors, one must be secured with a lockable patio bolt to prevent unauthorized entry.

What types of door locks are typically used for the system?

There are two types:
Electronic strike: Installed in the center of the door frame and controlled via cabling.
Magnetic lock: Installed at the top of the door and door frame, released by the system when access is granted. Both options come with fail-safes for fire safety and power outages.

What options are available for access readers?

The most popular options include:
RFID readers for fobs or cards
Barcode/QR code readers
PIN pads for temporary access
A combined reader that supports all three options for flexibility and future scalability

What additional security features can be integrated with the access control system?

We offer movement detectors, duress devices, tailgating solutions, event announcement systems, CCTV cameras, and other customizable solutions like zoned audio systems, lighting automation, and air conditioning control.

What additional services does Innertelligence offer?

In addition to access control, we offer comprehensive security solutions, including CCTV, movement detectors, duress alarms, audio systems, lighting automation, and more. We can design a complete turnkey security system for your site, tailored to your specific needs.

How does the emergency override function for magnetic locks?

For safety, magnetic locks come with an override feature that allows members to exit in case of emergency, using either a secondary card reader or a push button. Additionally, an emergency glass break switch can be used to disconnect the lock from the power source.

Can the system handle tailgating detection?

Yes, we provide tailgating solutions that prevent multiple people from entering the facility using a single access card. These systems can’t be easily fooled by multiple card badges.

Can the system control other aspects like lighting and air conditioning?

Yes, our system can be integrated to control lighting, including mood lighting with dimmable LEDs (extra controllers will be needed), and basic air conditioning control, such as turning it on or off remotely.

What are the benefits of integrating CCTV cameras with the access control system?

CCTV cameras provide real-time monitoring and recording of the premises, adding an extra layer of security. These recordings can be invaluable in case of legal disputes or incidents within the facility. We offer high-quality cameras at realistic prices..

What happens if the power goes out?

The system is equipped with a backup battery to ensure it continues operating during power outages. In case of extended power loss, the system can restrict entry and notify staff to prevent unauthorized access until power is restored.

Can the access system be integrated with gym management software?

Yes, we can link the access control system with your preferred gym management software, ensuring seamless member verification and access, along with efficient operational management.

Can I use the system for multi-site access?

Yes, members can gain access to multiple gym locations using the same access card or fob, making it convenient for franchises or multi-site facilities.

What kind of support do you offer after installation?

We provide comprehensive post-installation support, including system maintenance, troubleshooting, and software updates, ensuring your access control system stays reliable and secure.

How does the system prevent unauthorized access if someone tries to "tailgate" in?

The system can be integrated with tailgate detection solutions that identify unauthorized individuals that attempt to enter behind an authorised member, ensuring heightened security. This solution does not prevent the entry as the door is controlled by the authorised member. It raises an alarm or alert for further investigation.

Can the system be upgraded in the future?

Absolutely, the access control system is designed for scalability. Whether adding new features like mobile access or integrating with additional security devices, our system can grow with your needs.

What kind of doors can be fitted with this system?

The system works with various types of doors, including single swing doors, double doors (with bolt locks), and even automatic doors. We ensure compliance with fire and safety regulations during installation.

What kind of support do you offer after installation?

We provide comprehensive post-installation support, including system maintenance, troubleshooting, and software updates, ensuring your access control system stays reliable and secure.

Can the system manage member access during unstaffed hours?

Yes, our access control system is designed to allow secure, unattended access to your facility, making it perfect for 24-hour gyms. It monitors and logs every entry, ensuring that only authorized members can access the facility during unstaffed hours.

What kind of emergency exit features are included in the system?

The system includes an emergency override for magnetic locks, such as a glass break switch or emergency push button. These features allow safe exit during power outages or other emergencies.

Can the system provide real-time alerts or notifications?

Yes, the system can be configured to send real-time alerts, such as unauthorized entry or equipment tampering, to your mobile device or email, ensuring you stay informed of any security issues instantly.

What kind of support do you offer after installation?

We provide comprehensive post-installation support, including system maintenance, troubleshooting, and software updates, ensuring your access control system stays reliable and secure.

Does the access control system include data reporting?

Yes, our system provides detailed reports on access logs, member usage, and entry patterns. This data can help you optimize operations, manage security, and even adjust staffing schedules based on peak gym times. If you are using other gym management software, we provide attendance details to the software, and they provide the reports.

Can we restrict access to certain areas within the facility?

Yes, our system allows you to restrict access to specific zones or areas within your facility. This is ideal for limiting access to staff-only areas or high-security zones.

How long does installation typically take?

Installation time varies depending on the size and complexity of the system, but most setups can be completed within a few days. We will work with you to minimize disruption to your business during installation.

Are there mobile app integrations available?

Yes, our system can be integrated with mobile apps, allowing both members and staff to use their smartphones for access control and to receive real-time updates.

Can your system help with compliance requirements?

Yes, our access control systems can help ensure compliance with fire safety, privacy, and security regulations, with features such as secure exit strategies and data protection.

Are your systems compatible with my existing software?

Great question! We integrate with many leading platforms like Hapana, Mind Body Online, Clubware, and XplorGym. If you’re using a different system, don’t worry—just let us know, and we’ll explore how we can make things work for you.

What industries do you work with?

We work with a wide range of industries, including gyms, fitness studios, co-working spaces, property management, and more. If your business requires secure, automated building access or operational management, we can help. Not sure if we’re the right fit? Let’s chat!

Why should I choose Innertelligence?

Because we genuinely care about making your life easier. Our team is passionate about delivering innovative solutions that simplify your operations, enhance security, and save you time. With us, you’re not just getting a service—you’re getting a partner.